BookLine Every missed call is a ride you didn't run.
Your drivers can't answer while driving, and your dispatcher can't be on two calls at once. BookLine AI answers every call, takes ride requests 24/7, texts trip details straight to dispatch, and transfers urgent calls to a live dispatcher.
Every unanswered ring is a fare that goes to the next number on the list.
Riders don't wait for a callback
If nobody picks up while your team is driving or dispatching, the rider calls the next company.
One ring, one trip gone
An airport run, a facility contract trip, a round-trip medical appointment. Any of them can disappear in one unanswered call.
Requests come in around the clock
Early flights, late shifts and next-morning medical trips get booked at all hours, not just when the office is open.
An AI receptionist that speaks dispatch.
Ride requests, 24/7
Captures pickup and drop-off addresses, pickup time, passenger count and special requirements on every call, day or night.
Digit-by-digit accuracy
Reads phone numbers back digit by digit and confirms addresses before ending the call, so dispatch never chases a wrong number.
Instant dispatch texts
Every request is texted to your dispatch number the moment the call ends, with pickup, drop-off, time and callback number. The rider gets a confirmation text too.
Live dispatcher transfers
A waiting passenger, a same-hour trip, a driver issue: urgent calls transfer straight to a live dispatcher. You define what counts as urgent.
Built for NEMT
Takes recurring schedules like dialysis three times a week, bookings from facility staff and case managers, and asks about wheelchair or stretcher needs so the right vehicle shows up. Protected details are masked and we sign a BAA.
Rates and service area
Answers the repeat questions, rates, coverage area, wheelchair accessibility and vehicle types, from what you tell us during onboarding.
Live in days, not months.
Tell us about your operation
Your rates, service area, fleet, wheelchair and stretcher capability, dispatch number, and what counts as urgent. One short call.
We build your receptionist
We configure the assistant in your voice, set up dispatch text alerts and your live-transfer line, and load your rates and policies.
Test together, then go live
You call it with a fake airport run and a fake urgent call, we tune it, and we flip your forwarding when it sounds like your dispatch desk.
Call (866) 823-0175 and ask it what a caller would.
The demo line is the same assistant your customers would hear. Try saying:
- "I need a ride to the airport tomorrow at 5 AM"
- "How much is a trip from downtown?"
- "Do you have wheelchair-accessible vehicles?"
- "I need to talk to a dispatcher"
It says it's an AI. Every call, right after your name.
More than a dozen states require every party to consent before a call is recorded, and more states each year require bots to identify themselves. Our greeting handles both, so a caller can never say they were misled, and the transcripts in your dashboard are ones you can rely on. Anyone who asks for a person gets one.
Questions transportation owners ask.
Can the AI actually take a ride booking over the phone?
Yes. The AI collects pickup address, drop-off address, pickup time, passenger count, and any special requirements like wheelchair accessibility or car seats. It reads the caller's phone number back digit by digit, then texts the complete trip request to your dispatch number and a confirmation to the rider. Your dispatcher assigns the vehicle as usual.
What happens to urgent calls, like a driver running late or a stranded passenger?
Urgent calls transfer straight to a live dispatcher. You define what counts as urgent, a passenger waiting at pickup, a same-hour ride, a driver issue, and the AI routes those to your dispatch line immediately while handling routine requests itself.
Does it work for NEMT and recurring medical appointments?
Yes. The AI takes recurring trip schedules like dialysis three times a week, bookings from facility staff and case managers, and captures mobility requirements. Protected details are masked in transcripts and summaries, data is encrypted at rest, and we sign a Business Associate Agreement with medical transport customers. Details are on our HIPAA page at /hipaa.
Can it answer questions about rates, service area and vehicles?
Yes. During onboarding we train the AI on your rate structure, coverage area, fleet, wheelchair and stretcher capability, and policies, so it answers the repeat questions that eat up dispatcher time.
Does it tell callers it's an AI?
Yes. Right after your company's name it says the call may be recorded for quality assurance, then introduces itself as an AI assistant. Callers can ask for a person at any time.
Do I need to change my phone number?
No. We forward your existing dispatch or booking line to the AI. Riders, facilities and account customers keep calling the same number they always have.
How long does setup take?
Most transportation companies go live within 3 to 5 business days. We train the AI on your rates, service area and fleet, connect your dispatch text alerts and transfer line, and test with you before launch.
Flat monthly. Unlimited minutes.
One location. Answers, books into your calendar, takes messages, texts confirmations. Unlimited minutes.
Everything in Essentials plus transfers to your team, missed-call textback, review requests and a shared text inbox.
Multi-location, department routing, Spanish, custom integrations and a named person who knows your setup.
Ready to stop missing rides?
Call the demo and book a fake airport run. If it handles you well, it'll handle your riders well.